The New Online & Mobile Banking Experience

Frequently Asked Questions (FAQs)

• How do I log in to the NEW Bangor Online on July 13?
  The upgrade to the NEW Bangor Online will be complete on Monday, July 13, 2026 at 8:00AM. Please follow the below steps to log in for the first time.
   

  1. Visit bangor.com/bangoronline or myBSB to get started or follow the guidance below to download and enroll on the NEW Bangor Savings Bank mobile app 
  2. Enter your current Bangor Online Username
  3. Enter the temporary password that you were provided in your Online Banking Conversion Package
  4. Follow the prompts to establish a new password
  5. Click Get Started to set up your two-factor authentication (2FA) method
  6. Select which 2FA method you would like to use (Passkey, phone/SMS, authenticator app, security key of Symantec VIP token) and then follow the prompts to setup and verify the method selected
  7. Review and accept the NEW Bangor Online terms and conditions

   

  Provided you submitted your email address via the survey in the Workday course, follow the steps below to download the app (based on your device type) to get started. If you did not provide the email address associated with Apple or Google Play account, please contact 1.877.226.4671, ext. 6565 for assistance.

  Apple (iOS) Users: Please be on the lookout for an email from Apple inviting you to download Testflight. Once you download TestFlight, you can download the Bangor Saving Bank app. When downloading the app from TestFlight, Apple usually asks for a Redeem Code, which can be found within the Apple invite. Once you have downloaded the app through Testflight, please follow the steps above to log in for the first time.

  Android Users: Click here to download the app on the device in which you are enrolling. Note: If you are receiving an error when clicking on the link, please verify you are signed into your Google Play account on the device. Once you have downloaded the app, please follow the steps above to log in for the first time.

• When will this transition happen?
  For employees participating in testing, access to our current Bangor Online will be unavailable, and remain unavailable, starting Friday, July 10 at 6:00PM EST. Your Bangor Online account will migrate to the NEW Bangor Online and will be accessible Monday, July 13 at 8:00AM EST.
• Do I need to complete anything to prepare?
  To prepare, complete the following items prior to July 3, 2026: 
  
  Username

  • Ensure you know your current Bangor Online username as it will be needed for your first log in to the NEW Bangor Online

  
  Contact Information

  • Make sure your contact information is correct as we will use this information to send important updates

  
  Bill Pay

  • IMPORTANT: Prior to July 3 — Review your 'Scheduled Payments' in BillPay and adjust ‘Delivery Dates’ as needed to ensure no payments have a 'Delivery Date' between July 13 and July 17
  • Review current and hidden 'Payees' and delete the 'Payees' that are no longer needed
  • Make note of eBills that will no longer arrive. You will need to make alternative arrangements for payment
  • Save 'Payee' information for confirmation that it transitions correctly

  
  Alerts & Notifications

  • Review and document any Alerts and Notifications you wish to reestablish in the NEW Bangor Online as your current Alerts and Notifications will not transition

  
  Card Controls & Alerts

  • Review Manage Card functions (Controls & Alerts, Travel Plans, etc.) and note which ones you will want to create in the NEW Bangor Online
  • Turn off all current alerts so that you do not receive duplicate alerts once alerts are reestablished in the NEW Bangor Online
  • Provision any card(s) via push-to-wallet (if not already done) as that functionality will not be available during the employee test phase

  
  Documents & Statements

  • Historical eStatements: While historical eStatements will transition, we recommend downloading them as it may be up to 60 days before you can access them
  • Historical Tax Documents: While the last 3 years of historical tax documents will transition, we recommend downloading them as it may be up to 60 days before you can access them

  
  External Transfers

  • Review external accounts (My Other Accounts) and delete any accounts that are no longer needed
  • Document any scheduled or recurring external transfers that will need to be re-established

  
  Internal Transfers

  • Future Dated, Scheduled/Recurring Internal Transfers: While transfers with frequencies of weekly, bi-weekly, twice a month, and monthly will transition, we recommend saving your existing transfers to confirm they transition correctly
  • Take note of transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually. These will not transition as they are not available transfer frequencies in the NEW Bangor Online
  • Reschedule any internal transfers currently scheduled between July 11 and 12 to take place on either July 10 or 13. No internal transfers will take place between July 11 and 12.

  
  Mobile Deposit

  • Review and save any mobile deposit history as it will not transition and will be unavailable after July 10

  
  Quicken, QuickBooks, Mint Users

  • Complete a data file backup and final transaction download. Doing so will help ensure access to transaction history after the conversion.

  
  Subusers / Shared Access with Others

  • Inform subusers they will lose access as of 6:00PM EST on July 10, 2026

  
  Complete these tasks in Bangor Online

• What information will transition to the NEW Bangor Online?
  The following items will transition: 

  
  
  • Personal, DBA / Sole Prop, Guarantor accounts and core user access
  • Bill Payment — Payees, Scheduled Payments from a personal / DBA funding account, BillPay History (6 months)
  • Future Dated, Scheduled / Recurring Internal Transfers to / from a personal / DBA funding account with scheduled frequencies of weekly, bi-weekly, twice a month, and monthly
  • External Transfers — Accounts associated with External Transfers
  • eStatement enrollment³
  • Mobile Deposit enrollment
  • Historical eStatements (We recommend downloading copies for your records.)
  • Tax documents from the last 3 years (We recommend downloading them as it may be up to 60 days before you can access them.)
• What information will NOT transition from our current Bangor Online to the NEW Bangor Online?
  The following items will NOT transition, and will need to be reestablished on Monday, July 13, 2026. To help you prepare, please refer to the above FAQ “Do I need to complete anything to prepare?” for key action items to complete prior to July 10, 2026.

  
  
  • Certain Business Accounts: For more information, please refer to the below FAQ “Will I still be able to access my personal and business accounts together on one login?”
  • Bill Payment — Scheduled payments from certain business funding accounts, eBill Enrollment, eBill Auto Payments
  • Future Dated, Scheduled / Recurring Internal Transfers with scheduled frequencies of once every 3 months, once every 6 months, and annually
  • Future Dated, Scheduled / Recurring Internal Transfers to / from certain business accounts
  • External Transfers — Future Dated, Scheduled / Recurring External Transfers
  • Card Controls & Alerts — Enrollment and Preferences
  • Mobile Deposit History
  • Alerts and Notifications
  • Subusers / Shared Access with Others
  • Intuit Product Connections
  • Budgeting and Money Management Tools
• Will the current Bangor Online still be accessible for employees that are testing after Monday, July 13, 2026?
  After Monday, July 13, 2026, employees who are testing will be unable to access the current Bangor Online.
• Will I still be able to access my personal and business accounts together on one login?
  Personal and business accounts will no longer be accessed together through one online banking experience, with the exception of DBA / Sole Proprietorship and Guarantor accounts. As part of our commitment to delivering a best-in-class digital experience, we’re introducing an online banking platform designed specifically for small business customers.
  
  If you are an authorized signer and can view and manage business accounts in Bangor Online today alongside your personal accounts, your personal accounts will remain available within the NEW Bangor Online. 
  
  To continue managing the business account(s) you have access to today online:
  
  If you would like to continue accessing the business account(s) you see today, please submit your request by answering the questions in the survey that is part of the Workday course. During this employee launch phase, each customer experience may vary. Our team will review your submission and work with you to determine the best approach for your specific needs.
  
  By separating personal and business online banking, we’re able to deliver a more secure, scalable, and business-focused digital banking experience designed to better support how businesses manage finances today and into the future.
• Is there a new link to log in to my online banking?
  When the upgrade is complete on Monday, July 13, 2026 at 8:00AM, you will begin using the following link to log in to the NEW Bangor Online: online.bangor.com
• What do I need to complete once I’ve logged into the NEW Bangor Online platform?
  Once you have successfully logged into the NEW Bangor Online, please complete the following items, as applicable, to ensure your online banking services are reestablished correctly. If anything appears incorrect, contact our dedicated employee Bangor Support team at 1.888.226.4671, ext. 6565 for assistance.

  
  
  • Review Your Details: Review your personal information (Name, Address, Contact Info) under your profile to ensure everything is accurate.
  • Confirm Your Accounts: Review your accounts and account information to ensure everything transitioned correctly.
  • Confirm Your Bill Payment: Review your Billers, Scheduled Payments, and History to ensure everything has transitioned correctly.
    • Reminder: Auto payments attached to eBills did not transfer and alternate arrangements for payment should be made such as setting them up as a Biller.
  • Review Your Scheduled Bill Payments: Scheduled Bill Payments that are sent electronically will be debited from your payment account after 5:00PM EST the day before your scheduled delivery date. Review your scheduled payments and make adjustments to accommodate this change if necessary.
  • Confirm Internal Transfers: Review your Future Dated, Scheduled / Recurring Internal Transfers to ensure everything transitioned correctly.
    • Reminder: Transfer with frequencies of once every 3 months, once every 6 months, and annually are not available in the NEW Bangor Online.
  • Review External Transfers: Re-establish Transfer Instructions for Scheduled / Recurring Transfers
  • Set Up Your Alerts and Notifications: Alerts and notification settings will not transfer. Be sure to reestablish them to continue receiving updates.
  • Manage Cards: Connect to Card Controls & Alerts to be able to manage your Bangor Savings Bank Debit Mastercard^® Card(s) and everblue^® Credit Card(s)
  • Make Your Dashboard Work for You: Personalize your ‘My Dashboard’ to quickly access what matters most. For a step-by-step guides to tailor your dashboard, refer to the video and guide in the "Tutorials & How To Guides" section below.
  • Connect Your Banking to Intuit: Sync your accounts with Intuit products. For step-by-step guides, refer to the guide in the "Tutorials & How To Guides" section below to get started.
• How do I use mobile banking?
  Provided you submitted your email address via the survey in the Workday course, follow the steps below to download the app (based on your device type) to get started. If you did not provide the email address associated with Apple or Google Play account, please contact 1.877.226.4671, ext. 6565 for assistance.

  
  
  • Apple (iOS) Users: Please be on the lookout for an email from Apple inviting you to download Testflight. Once you download TestFlight, you can download the Bangor Saving Bank app. When downloading the app from TestFlight, Apple usually asks for a Redeem Code, which can be found within the Apple invite. Once you have downloaded the app through Testflight, please follow the steps above to log in for the first time.
  • Android Users: Click here to download the app on the device in which you are enrolling.
    • Note: If you are receiving an error when clicking on the link, please verify you are signed into your Google Play account on the device. Once you have downloaded the app, please follow the steps above to log in for the first time.
• Who can I call for support?
  If you have questions or need help navigating the new system, please contact our dedicated Bangor Support team at 1.877.226.4671, ext. 6565.